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Troubleshooting Common DNS Issues

Domain stuck in "Pending" status​

A domain won't become active until its nameservers point to Novin Cloud.

Check that:

  1. You've replaced the nameservers in your domain registrar's panel (not added them to the existing list).
  2. You've entered both nameservers, not just one.
  3. You copied the values exactly from that domain's page in the console.

Then:

dig NS example.ir +short

If the output still shows the old nameservers, the change hasn't propagated yet — this usually takes up to 24 hours, and in rare cases up to 48 hours. Click "Recheck" in the console afterward.

I created a record but it isn't applying​

1. Wait for the cache to expire. If you edited a record, DNS servers will keep serving the old response until the previous TTL expires.

2. See the actual response:

dig A www.example.ir +short

To bypass intermediate caches and query the nameserver directly:

dig A www.example.ir @ns1.example-ns.ir

3. Clear your own system's cache:

# macOS
sudo dscacheutil -flushcache

# Linux (systemd)
sudo systemd-resolve --flush-caches

# Windows
ipconfig /flushdns

The form won't accept my domain name​

Enter the domain without http://, without www, and without a trailing slash — just example.ir.

For a subdomain (such as blog.example.ir), add the root domain first, then create the subdomain as a record named blog inside that domain.

A CNAME record can't be created on the root domain​

This is a standard DNS restriction, not a Novin Cloud limitation. You cannot create a CNAME on the domain root (@). Use an A record pointing to the destination IP address instead.

Emails aren't being received​

  • Make sure you've created an MX record named @.
  • The MX value must point to a domain name, not an IP.
  • Set up an SPF record (of type TXT) to prevent your outgoing emails from being marked as spam.

Still having trouble​

Open a ticket from the support tickets section. For a faster review, include the output of the dig command and the domain name in your ticket.